To support the delivery of our Services, HulloDesk may engage third-party service providers (each, a 'Subprocessor') to assist with our data processing activities.
HulloDesk maintains a high standard for data security and privacy. Each Subprocessor listed below has undergone a security review and is bound by a Data Processing Agreement (DPA) that includes the Standard Contractual Clauses (SCCs) where applicable.
| Service Category | Subprocessor | Purpose | Location |
|---|---|---|---|
| Database & Auth | Supabase (PostgreSQL/GoTrue) | User authentication, core data storage | US (SOC 2) |
| AI Voice Processing | Retell AI Inc. | Real-time voice agent inference, transcripts | US |
| Telephony Infra | Twilio Inc. | SMS delivery, PSTN connectivity | US (SOC 2) |
| Cloud Hosting | Vercel (Next.js) | Frontend and API edge hosting | US |
| Payments | Stripe | Subscription billing and invoicing | US (PCI Level 1) |
| Analytics | PostHog | Product usage analytics and session replay | US (EU instance available for Enterprise) |
| Email Delivery | Resend | Transactional emails and notifications | US |
| Object Storage | Cloudflare R2 | Encrypted call recording storage | US |
| AI LLM Engines | OpenAI / Anthropic | Natural language processing for agent logic | US |
We notify customers of new Subprocessors via this page and through our in-app notifications. Enterprise customers may request email notifications for new Subprocessor additions.
To request notification of new Subprocessors, email: [email protected]